Our terms & conditions of service:

Health & Safety

Please insure that both the environment and possessions we are moving are not excessively dirty, soiled, or dusty. – Note: Pro Moving Services Ltd and its representatives reserve the right to abort the move if there is a concern for the Health and/or Safety of our team members.
there will also be a minimum of 1 hour charge + any travel charges that may apply.

Access issues:

If we are unable to gain access to either the pickup or destination property, then the movers will continue to charge for time waiting to gain access to the property charging in 5 minute increments based on the hourly rate of the service provided.

Payment Terms:

Please Pay on invoice, on completion (within 48 hours) by eftpos, cash or internet banking unless prior arrangement

All overdue accounts may incur penalty interest of 5% for the first 7 days.
Accounts that are 14 days and over, may incur interest of 10.5% recalculated every 30 days, plus any debt collection fees payabable


We will endeavour to take care of your goods while they are in our care, however Pro Moving Services Ltd and its representatives, may not be held responsible for any accidental loss or damage. Insurance is included with the quoted rates covering Public Liability ($500,000) and Goods in Transit ($500,000) in event of truck accident, theft or fire whilst loaded only. goods are packed and moved at Owner’s Risk (as per the Contract and Commercial Law Act 2017, Part 5, Subpart 1). We encourage you to check with your insurance provider prior to moving, as some will cover a household move as a standard policy inclusion.


By submission of your booking you agree to our default Carriage of Goods policy in accordance to NZ law under the Carriage of Goods Act 1979.

Carriage is at owner’s risk, under which the carrier shall not be liable for the loss of or damage to any goods, except where the loss or damage is intentionally caused by the carrier: