Our terms & conditions of service:


Packing your belongings


Please make sure that all your small goods are packed into boxes, and boxes are sealed properly, and are able to take the weight of its content with out sagging.

Please pack books in small to medium boxes. This will minimise the risk of staff being injured, and make your move more efficient.

Clothes and soft toys can be packed into rubbish bags but please make sure everything else is packed into boxes.

For crockery and glass please use packing paper or bubble wrap to protect them from crashing together. also stow glasses and crockery like you would when loading a dishwasher or dish rack, and write on the box “fragile glass” and “this way up with arrows pointing up on the box.


Health & Safety


Please insure that both the environment and possessions we are moving are not excessively dirty, soiled, or dusty. – Note: Pro Moving Services and its representatives reserve the right to abort the move if there is a concern for the Health and/or Safety of our team members.

There will also be a minimum of 1 hour charge  + any travel charges that may apply.


Access issues:


If we are unable to gain access to either the pickup or destination property, then the movers will continue to charge for time waiting to gain access to the property charging in 5 minute increments based on the hourly rate of the service provided.


Payment Terms:


Payment is taken on-site after the move has been completed via eftpos unless arranged prior.
All overdue accounts may incur penalty interest of 5% for the first 7 days.
Accounts that are 14 days and over, may incur interest of 10.5% recalculated every 30 days, plus any debt collection fees payable.




We will endeavour to take care of your goods while they are in our care, however Pro Moving Services and its representatives, may not be held responsible for any accidental loss or damage. goods are packed and moved at Owner’s Risk (as per the Contract and Commercial Law Act 2017, Part 5, Subpart 1). We encourage you to check with your insurance provider prior to moving, as some will cover a household move as a standard policy inclusion.




By submission of your booking you agree to our default Carriage of Goods policy in accordance to NZ law under the Carriage of Goods Act 1979.



Carriage is at owner’s risk, under which the carrier shall not be liable for the loss of or damage to any goods, except where the loss or damage is intentionally caused by the carrier:




We reserve the right to vary resources

(number of men and/or trucks) from what was originally quoted. This helps ensure an effective and efficient removal.


Rates charged will vary accordingly. Rates will either increase or decrease on a per man and per truck basis. However more men and/or trucks will reduce the overall time of your job and result in a neutral overall cost.